Mental Health Policies and Procedures

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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Legal Duty

I Amadeus Mental Health & Psychiatric Services ("I Amadeus," "we," "our") is required by law to maintain the privacy of your Protected Health Information ("PHI") and to provide you with this Notice of our legal duties and privacy practices, ensuring HIPAA compliance. We are obligated to abide by the terms of the Notice currently in effect.

PHI is information about you — including demographic data — that relates to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for that care, and that identifies you or could reasonably be used to identify you.

How We May Use and Disclose Your PHI

The following categories describe the ways we may use and disclose your PHI without your written authorization:

Treatment: We may use your PHI to provide, coordinate, or manage your psychiatric care. For example, we may share information with a referring physician, specialist, pharmacist, or another mental health provider involved in your care.

Payment: We may use your PHI to obtain payment for services rendered, including submission of claims to your insurance carrier, Medicare, or Medicaid.

Healthcare Operations: We may use your PHI for quality improvement, training, auditing, compliance, and general administrative activities necessary to run our practice.

Required by Law: We may disclose your PHI when required by federal, state, or local law, including court orders and subpoenas.

Mandatory Reporting: Florida law mandates us to report suspected child abuse or neglect (§39.201 F.S.) and abuse, neglect, or exploitation of vulnerable adults and elderly persons (§415.1034 F.S.). We must make these reports regardless of your consent.

Duty to Warn / Serious Threat: We may disclose PHI to prevent or lessen a serious, imminent threat to the health or safety of a person or the public. Florida law (§491.0147(3) F.S.) requires mental health providers to warn an identifiable potential victim and/or notify law enforcement when a patient makes an actual threat of physical harm.

Baker Act / Marchman Act: We may disclose PHI as required under Florida's Baker Act (§394.451 F.S.) or Marchman Act (§397 F.S.) involuntary treatment proceedings.

Public Health Activities: We may disclose PHI to public health authorities for disease reporting, injury reporting, and similar activities as required by law.

Health Oversight: We may disclose PHI to government health oversight agencies for audits, investigations, inspections, and licensure activities.

Appointment Reminders: We may contact you to remind you of upcoming appointments, including those for our telehealth services.

All other uses and disclosures of your PHI require your separate written authorization. You may revoke any authorization at any time in writing, except to the extent that we have already relied on that authorization.

Special Protections for Mental Health Information

Psychotherapy notes — notes recorded by a mental health professional documenting the contents of a counseling session, kept separately from your general medical record — receive special protection under HIPAA. Disclosure of psychotherapy notes requires your separate, specific written authorization, except in very limited circumstances defined by law (e.g., to prevent a serious and imminent threat or for certain oversight activities).

Your Rights Regarding Your PHI

Right to Access: You have the right to inspect and obtain a copy of your medical records. We will respond within 30 days of your written request. A fee not to exceed $1.00 per page may apply (§456.057 F.S.).

Right to Amend: You may request that we correct inaccurate or incomplete information in your record. We may deny your request under certain circumstances and will explain any denial in writing.

Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made in the past six years.

Right to Request Restrictions: You may request that we restrict how we use or disclose your PHI. We are not always required to agree but will consider all reasonable requests.

Right to Confidential Communications: You may request that we communicate with you by a specific method or at a specific location (e.g., contact you only at a particular phone number or address).

Right to a Paper Copy of This Notice: You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

Right to Be Notified of a Breach: You have the right to be notified if your unsecured PHI has been accessed, used, or disclosed in a manner not permitted by HIPAA.

How to Exercise Your Rights

To exercise any of the rights described above, submit a written request to I Amadeus at 7959 NW 2nd St Suite A, Miami, FL 33126, or contact us at (954) 355-5541.

How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with I Amadeus or with the U.S. Department of Health & Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

U.S. HHS OCR: www.hhs.gov/ocr | 1-800-368-1019 | TDD: 1-800-537-7697

I Amadeus Compliance: (954) 355-5541 | 7959 NW 2nd St Suite A, Miami, FL 33126

Changes to This Notice

We reserve the right to change the terms of this Notice and to make the new Notice effective for all PHI we maintain. We will post the revised Notice on our website at www.amadeusamadeus.com and provide a copy to you upon request.

Effective Date: April 1, 2026 Authority: 45 CFR §164.520 | §491.0147(3) F.S. | §394.451 F.S.

IF YOU ARE IN IMMEDIATE DANGER: Call 911 or go to your nearest emergency room now. I Amadeus is not a crisis or emergency service.

Purpose

I Amadeus provides HIPAA-compliant mental health and psychiatric telehealth services exclusively through live, two-way video. As our providers cannot physically reach you during an emergency, each patient must have a documented safety plan on file. This policy outlines your emergency resources, our emergency response procedures, and your patient rights.

Your Crisis Resources — Available 24/7

Resource Contact Available 988 Suicide & Crisis Lifeline

Call or text 988 24/7 · Free · Confidential Crisis Text Line HOME to 741741 24/7 · Free · Confidential Emergency Services 911 24/7

Jackson Health System Crisis (305) 355-7777 24/7 · Miami, FL

Henderson Behavioral Health (954) 467-4600 24/7 · Broward/Miami-Dade

Miami-Dade Mobile Crisis Team (305) 576-1401 24/7

NAMI Florida Helpline 1-800-950-6264

I Amadeus Provider Emergency Protocol

If a psychiatric emergency arises during a telehealth session, your provider will:

Remain in the session and attempt to de-escalate and assess your immediate safety. Contact emergency services (911) using your documented physical address if there is imminent danger to your life or the life of another person. Contact your designated emergency contact if you have one on file and it is clinically appropriate to do so. Encourage voluntary evaluation at the nearest emergency room if clinically warranted. Initiate Baker Act documentation if criteria are met under §394.463 F.S. Document all actions, clinical reasoning, and outcomes within 24 hours. Arrange follow-up care after any emergency or hospitalization.

Patient Responsibilities During a Session

Always ensure your provider has your accurate current physical address on file before each session. If you feel unsafe at any time during or between sessions, use the crisis resources above — do not wait for your next appointment. Keep your safety plan current and review it with your provider at least once a year to ensure it reflects your patient rights and available telehealth services.

Baker Act Information

Florida's Baker Act (§394.463 F.S.) allows for the involuntary examination of a person who, due to mental illness, poses a danger to themselves or others, or is unable to care for their own safety. If your provider believes Baker Act criteria are met, they are legally authorized to initiate the process, including contacting law enforcement. This decision is never made lightly and is always in your best interest, in compliance with Florida law.

When Telehealth is NOT Appropriate

I Amadeus may require in-person or higher-level care if you are experiencing: active suicidal ideation with plan and intent; active psychosis with severe disorganization; acute substance withdrawal requiring medical monitoring; or a medical emergency. We will always assist you in connecting with the appropriate level of care.

Effective Date: April 1, 2026 Authority: §456.47 F.S. | §394.463 F.S. (Baker Act)

Our Commitment to You

Your appointment time is reserved specifically for you. When patients cancel without adequate notice or do not attend their appointments, that time cannot be offered to another patient who may be in need. This policy ensures fair access to care for all I Amadeus patients while upholding patient rights and our commitment to providing telehealth services.

Cancellation & Rescheduling

We require a minimum of 24 hours' advance notice to cancel or reschedule any appointment. Cancellations may be made by:

- Calling our office at (954) 355-5541 during business hours

- Using the secure patient portal (if applicable)

- Sending a secure message through your patient portal

Cancellations made via unencrypted text message, standard email, or voicemail outside business hours may not be received in a timely manner and are not guaranteed to count as proper notice. We strongly recommend using the patient portal or calling during business hours to ensure HIPAA compliance.

Late Cancellation & No-Show Fee

- Cancellation with 24+ hours' notice: No charge

- Cancellation with less than 24 hours' notice: Set by Practice (to be disclosed at intake) — patient responsibility only

- No-Show (no contact, missed appointment): Set by Practice (to be disclosed at intake) — patient responsibility only

- Late arrival resulting in shortened session: Full session fee applies

Note: Late cancellation and no-show fees are the sole financial responsibility of the patient. This fee will be charged to the card on file.

Repeated Missed Appointments

Three or more no-shows or late cancellations within a 12-month period may result in:

- A requirement for prepayment before future appointments are scheduled

- Discharge from the practice with a 30-day notice and referral to alternative care

We understand that genuine emergencies occur. If you miss an appointment due to a true emergency, please contact us as soon as possible. We will review the circumstances on a case-by-case basis.

Technology Failures

If a session cannot proceed due to a technology failure on our end, you will not be charged, and we will reschedule at no cost to you. If a technology failure occurs on your end and you are unable to reconnect within 15 minutes, the session may be considered a late cancellation. Please test your device and internet connection before each appointment to ensure smooth telehealth services.

Provider Cancellations

I Amadeus will provide as much advance notice as possible if your provider needs to cancel or reschedule. In the event of an urgent provider cancellation, we will contact you promptly and prioritize your rescheduling.

Effective Date: April 1, 2026 This fee is non-billable to insurance per CMS guidelines.

Financial Responsibility

By scheduling services with I Amadeus, you agree to accept financial responsibility for all charges incurred. This policy applies to all patients, ensuring transparency and upholding patient rights, regardless of insurance status.

Payment at Time of Service

Payment is due at the time of service. I Amadeus accepts the following forms of payment:

- Major credit and debit cards (Visa, Mastercard, American Express, Discover)

- Health Savings Account (HSA) cards

- Flexible Spending Account (FSA) cards

- Most Major Health Insurances

A valid credit or debit card is required on file before your first appointment. By providing your card, you authorize I Amadeus to charge the card for all services rendered, applicable copays, deductibles, coinsurance, and any permitted fees.

Insurance Billing

I Amadeus accepts most major insurances, and all billing practices are conducted in compliance with HIPAA regulations to protect your privacy.

Self-Pay & Out-of-Network

A Good Faith Estimate will be provided before your first service. You may request an itemized superbill to submit to your insurance company for potential out-of-network reimbursement, ensuring that you understand your financial obligations.

Outstanding Balances

Invoices are due upon receipt. Balances not paid within 30 days will receive a billing reminder. Accounts more than 90 days past due may be:

- Referred to a third-party collection agency

- Reported to credit bureaus as applicable

- Subject to discharge from the practice with appropriate referrals

If you are experiencing financial hardship, please contact our office proactively. We are committed to working with patients to find reasonable solutions wherever possible.

Billing Disputes

If you believe you have been billed incorrectly, contact us at (954) 355-5541 within 60 days of receiving the statement. We will promptly review all disputes in good faith, emphasizing our commitment to patient rights.

Superbill & Documentation

Upon request, I Amadeus will provide an itemized superbill that includes all CPT billing codes, diagnosis codes, provider NPI, and service dates. This document can be submitted to your insurance company for potential out-of-network reimbursement, particularly useful for telehealth services.

Effective Date: April 1, 2026 Questions: (954) 355-5541

Under the No Surprises Act, you have patient rights that guarantee the right to receive a Good Faith Estimate of expected costs for non-emergency healthcare services, including telehealth services, before receiving care.

Who This Applies To

This policy applies to patients who are uninsured (self-pay) or choose not to use their insurance for services at I Amadeus. This is a federal requirement effective January 1, 2022, under the No Surprises Act, ensuring adherence to HIPAA compliance standards.

Your Right to a Good Faith Estimate

Before your first appointment, and upon request at any time, I Amadeus will provide you with a written Good Faith Estimate that includes:

- The expected cost of services for the scheduled appointment and anticipated follow-up care

- The diagnosis codes, procedure codes (CPT codes), and service dates

- The name, NPI, and contact information of the provider

- A statement that the estimate is not a contract and that actual costs may vary

Dispute Rights

If your actual bill is $400 or more above the Good Faith Estimate, you have the right to dispute the bill. To initiate this dispute process, you must do so within 120 days of receiving your bill.

To dispute a bill or learn more about the process, contact the U.S. Centers for Medicare & Medicaid Services (CMS) at 1-800-985-3059 or visit www.cms.gov/nosurprises.

How to Request a Good Faith Estimate

To request a Good Faith Estimate in advance of your scheduled appointment, contact I Amadeus at:

Phone: (954) 355-5541

Address: 7959 NW 2nd St Suite A, Miami, FL 33126

Website: www.amadeusamadeus.com

We will provide your Good Faith Estimate in writing at least 3 business days before a scheduled service or at least 1 business day before a service scheduled within 3 days.

Important Disclaimer

The Good Faith Estimate is based on information known at the time of preparation. It is not a contract or guarantee of final costs. Your actual treatment needs, session length, and clinical complexity may result in costs different from the estimate. The estimate does not include costs for services you may receive from other providers or facilities.

Effective Date: April 1, 2026 Authority: No Surprises Act, Pub. L. 116-260 | 45 CFR §149.610

In accordance with the Florida Patient's Bill of Rights and Responsibilities (§381.026 F.S.) and applicable federal law, I Amadeus recognizes and upholds the following patient rights and responsibilities for every individual receiving our telehealth services.  

**Your Rights as a Patient**  

**Dignity & Non-Discrimination:** You have the right to be treated with courtesy, respect, and dignity, without discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, or payment source.  

**Informed Consent:** You have the right to receive clear and complete information about your diagnosis, proposed treatment, treatment alternatives, potential risks, and expected outcomes in a language and manner you understand, before consenting to any care.  

**Right to Refuse:** You have the right to refuse any treatment, medication, or service, and you will be informed of the potential medical consequences of your refusal.  

**Privacy & Confidentiality:** You have the right to have your health information kept private and confidential in accordance with HIPAA compliance and Florida law.  

**Access to Records:** You have the right to inspect and obtain copies of your medical records (§456.057 F.S.), subject to applicable fees and limited exceptions.  

**Good Faith Estimate:** You have the right to receive a written estimate of expected charges before receiving non-emergency care (No Surprises Act).  

**Complaint Without Retaliation:** You have the right to file a grievance or complaint with I Amadeus, or with external regulatory agencies, without fear of retaliation or interference with your care.  

**Emergency Referral:** You have the right to receive a referral to an appropriate level of care if your condition cannot be safely managed via telehealth.  

**Language Access:** You have the right to request an interpreter or communication assistance at no charge to you.  

**Advance Directives:** You have the right to create advance directives (e.g., healthcare surrogate, living will) and have those directives honored within the limits of the law.  

**Participation in Care:** You have the right to participate in decisions about your care, including the development and revision of your treatment plan.  

**Your Responsibilities as a Patient**  

- Provide complete, honest, and accurate information about your health history, current medications, supplements, and substance use at every appointment.  

- Inform I Amadeus if you are receiving psychiatric services or medications from any other provider.  

- Follow the agreed-upon treatment plan or promptly communicate any concerns or inability to comply to your provider.  

- Provide at least 24 hours' notice when canceling or rescheduling an appointment (see Cancellation Policy).  

- Pay all fees promptly according to the Financial Agreement.  

- Treat all I Amadeus providers and staff with courtesy and respect. Abusive, threatening, or harassing behavior is grounds for immediate discharge.  

- Ensure you are in a private, secure location during all telehealth sessions.  

- Maintain current emergency contact information in your I Amadeus file at all times.  

- Contact 911 or emergency services if you are in immediate danger — I Amadeus is not a crisis or emergency service.  

- Notify I Amadeus immediately if your physical location changes to outside the State of Florida.  

**How to File a Complaint or Grievance**  

I Amadeus (954) 355-5541 | 7959 NW 2nd St Suite A, Miami, FL 33126  

amadaeusamadeushealth@gmail.com  

Florida Agency for Health Care Administration (AHCA): www.ahca.myflorida.com | 1-888-419-3456  

Florida Department of Health — Medical Quality Assurance (MQA): (850) 488-0595  

U.S. HHS Office for Civil Rights (HIPAA): www.hhs.gov/ocr | 1-800-368-1019  

Effective Date: April 1, 2026  

Authority: §381.026 F.S. | 45 CFR §164 | No Surprises Act

Nature of Telehealth at I Amadeus

I Amadeus provides all psychiatric and mental health services exclusively through synchronous (real-time, live two-way video) telehealth services, in full compliance with Florida Statute §456.47. Please note that audio-only (phone-only) sessions are not allowed under Florida telehealth law for psychiatric services and are unavailable at I Amadeus.

Technology Requirements for Patients

To participate in a telehealth session, you will need:

- A device with a functioning camera and microphone (smartphone, tablet, or computer)

- A reliable, stable internet or cellular data connection (minimum 10 Mbps recommended)

- A private, quiet location free from interruptions or potential observation by others

- An up-to-date web browser or the telehealth platform application as directed by I Amadeus

It is recommended that you test your device, camera, microphone, and internet connection at least 15 minutes before each appointment. I Amadeus cannot be held responsible for session disruptions caused by technology failures on the patient side.

HIPAA-Compliant Platform

I Amadeus utilizes only HIPAA-compliant, encrypted telehealth platforms that have activated Business Associate Agreements (BAAs) with our practice to protect patient rights and privacy during sessions. 

We do not permit sessions conducted over standard FaceTime, WhatsApp, unencrypted Zoom, Facebook Messenger, Google Meet (without a BAA), or any non-HIPAA-compliant communication tools.

Known Limitations of Telehealth

You acknowledge and understand the following inherent limitations of telehealth services:

- No physical examination: Your provider cannot perform a physical examination via telehealth, potentially limiting their ability to assess certain symptoms or conditions that would be detectable through physical assessment.

- Visual observation limitations: Non-verbal cues, body language, and physical presentation may be less apparent via video than in person, which could affect the completeness of clinical assessment.

- Technology-dependent: Sessions rely on functioning technology and internet connectivity, and failures may interrupt care.

- Not for acute emergencies: Telehealth services are not suitable for psychiatric emergencies, acute suicidal or homicidal crises, active psychosis with significant disorganization, or any condition requiring immediate physical intervention.

- Environmental privacy: The privacy of your session largely depends on your environment. I Amadeus cannot control who may be present at your location.

- Interstate limitations: Services can only be provided to patients physically located in Florida (or another state where the provider holds an active license). If you travel out of state, sessions may need to be postponed.

Data Security & Encryption

All telehealth sessions are conducted on encrypted, end-to-end secure platforms to ensure HIPAA compliance and the protection of your patient rights. Session content is never recorded without your explicit written consent. Your protected health information transmitted during telehealth sessions is safeguarded under HIPAA and the Florida Information Protection Act (§501.171 F.S.).

Technology Failure Protocol

If a technology failure occurs during your session:

- Your provider will attempt to reconnect via the same platform within 10 minutes.

- If reconnection is unsuccessful, your provider or our staff will contact you at your documented phone number.

- If you are in acute distress at the time of the failure, your provider will activate emergency protocols as described in the Emergency & Safety Plan (Policy 02).

- The session will be rescheduled at no additional charge if the failure was due to a platform or provider-side issue.

Identity & Location Verification

Florida law mandates that I Amadeus verify your identity and confirm you are physically located in Florida at the start of every telehealth session. Your provider will ask you to confirm your full name, date of birth, and current physical location (city and state) at the beginning of each appointment. This information will be documented in your session note.

Effective Date: April 1, 2026 

Authority: §456.47 F.S. | 45 CFR §164.312 | §501.171 F.S.

Our Communication Commitment

I Amadeus is committed to communicating with patients in ways that are secure, private, and aligned with HIPAA compliance. We recognize that protecting your Protected Health Information (PHI) is crucial, and therefore, we have established clear guidelines regarding appropriate communication channels for various message types.

I Amadeus is NOT a crisis service. Please do not use any communication channel listed below to request emergency assistance. In a psychiatric emergency, call 911 or 988.

Approved Communication Channels

| Channel                       | Appropriate For                                                                |

|-------------------------------|-------------------------------------------------------------------------------|

| Secure Patient Portal (preferred)| Appointment requests, refill requests, clinical questions, document sharing, billing inquiries, secure messaging with your provider |

| Phone — (954) 355-5541       | Scheduling, urgent clinical questions (during business hours), billing, general inquiries, psychiatric emergencies (call 911/988) |

| Encrypted Email (via portal)  | Administrative correspondence, documents, billing questions                      |

Standard (Unencrypted) Text & Email

Unencrypted text messages and standard email (non-HIPAA-compliant) should not be used for transmitting your Protected Health Information. If you send PHI to us via unencrypted text or standard email, I Amadeus will not respond through those channels and will request you to use the secure patient portal. We may use standard text messages or email for limited, non-PHI administrative purposes (e.g., appointment reminders, links to the patient portal) only if you have provided written consent. These communications will not include any clinical or health-related content, ensuring patient rights are maintained.

Response Times

| Communication Type              | Expected Response Time                        |

|----------------------------------|----------------------------------------------|

| Patient portal messages (clinical)| Within 2 business days                       |

| Refill requests (via portal)     | Within 3–5 business days (submit before running out) |

| Administrative inquiries           | Within 2 business days                       |

| Phone calls during business hours | Same business day where possible; next business day otherwise |

| After-hours urgent line (if available) | See After-Hours & Crisis Policy (Policy 14) |

After-Hours Communication

I Amadeus does not provide 24/7 clinical support. Messages received outside of business hours will be reviewed on the next business day. If you are facing a psychiatric emergency after hours, do not wait for a response — contact 911, 988, or visit your nearest emergency room immediately.

Social Media

I Amadeus does not accept friend or follow requests from current or former patients on any personal social media platform. This policy safeguards your privacy and maintains appropriate professional boundaries. Clinical, billing, or appointment information should not be communicated through social media platforms. Our official I Amadeus social media accounts are strictly for informational and educational purposes and are not monitored for clinical inquiries, thus ensuring the integrity of patient communications.

Appointment Reminders

With your written consent, I Amadeus may send you appointment reminders via text message or email. These reminders will include only the date, time, and practice name — no clinical information will be disclosed. You may opt out of reminders at any time by contacting our office.

Effective Date: April 1, 2026

Authority: 45 CFR §164.312 | HIPAA Privacy & Security Rules | Telehealth services are provided securely and in compliance with established patient rights.

Scope of Services

I Amadeus offers telehealth services focused on outpatient psychiatric evaluation, follow-up consultation, and medication management exclusively for patients located in the State of Florida. Please note that I Amadeus does not provide inpatient services, intensive outpatient programs (IOP), partial hospitalization programs (PHP), or any in-person care. Patients who require a higher level of care will be referred to appropriate community resources.

Eligibility for Services

To receive services from I Amadeus, you must:

Be 18 years of age or older (minors may receive services with written parental/guardian consent and a clinical appropriateness determination).

Be physically located in Florida during each session.

Have access to a HIPAA-compliant device and a reliable internet connection.

Not be experiencing an active psychiatric crisis when initiating care (acute crisis patients will be triaged and directed to emergency resources).

Be willing to provide accurate contact, insurance, and clinical information, as outlined in patient rights.

Conditions Treated

I Amadeus is equipped to treat a diverse array of psychiatric and mental health conditions, including: Major Depressive Disorder (MDD), Generalized Anxiety Disorder (GAD), Panic Disorder, ADHD/ADD, Bipolar Disorder (all types), Personality Disorders, medically stable Eating Disorders, Postpartum Depression and Anxiety, Tic Disorders, Tourette Disorder, Autism Spectrum Disorder (ASD), Oppositional Defiant Disorder (ODD), and other conditions within the licensed scope of practice of our providers.

New Patient Process

Complete all intake paperwork via the patient portal prior to your first appointment.

Attend an initial psychiatric evaluation (60–90 minutes via telehealth).

Receive a personalized treatment plan and initial prescription(s) if clinically appropriate.

Schedule follow-up appointments as recommended by your provider.

Standard of Care

All I Amadeus providers adhere to the same standard of care expected of psychiatric providers delivering in-person services in Florida. Evidence-based clinical guidelines are strictly followed for all diagnoses, ensuring HIPAA compliance and protecting patient rights. Our providers maintain active licensure, fulfill continuing education requirements, and complete all mandatory training as required by Florida law.

Patient Confidentiality

All patient information is kept in strict confidence, ensuring compliance with HIPAA, the Florida Information Protection Act (§501.171 F.S.), and applicable Florida mental health confidentiality statutes. For complete details, refer to our HIPAA Notice of Privacy Practices (Policy 01).

Documentation & Record Keeping

I Amadeus ensures comprehensive, accurate electronic health records for every patient. Records are retained in compliance with §456.057 F.S. (minimum 5 years for adult records; 7 years after a minor patient reaches age 18). All records are stored in a HIPAA-compliant, encrypted electronic health record system to protect patient data.

Supervision & Peer Consultation

I Amadeus providers engage in peer consultation, supervision, or collaboration with specialists when clinically appropriate to guarantee the highest quality of care. These consultations utilize only the minimum necessary PHI and comply with HIPAA standards.

Quality Improvement

I Amadeus conducts periodic internal quality reviews of clinical documentation, billing accuracy, and compliance with relevant HIPAA regulations. These reviews may involve de-identified patient records analyzed for continuous quality improvement.

Non-Discrimination Policy

I Amadeus upholds a non-discrimination policy that prohibits discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, or source of payment, in compliance with applicable federal and Florida state law, including Section 1557 of the Affordable Care Act.

Effective Date: April 1, 2026. Authority: §456.47 F.S. | §456.057 F.S. | §501.171 F.S.

These Terms and Conditions ('Terms') govern your access to and use of the I Amadeus website located at www.amadeusamadeus.com ('Site') and all associated content, features, and services. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Not Medical Advice

The content on this Site — including text, graphics, images, and other material — is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. The information on this Site should not be used as a substitute for professional medical judgment, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment.

2. No Provider-Patient Relationship

Use of this Site, submission of a contact form, or exchange of messages through the Site does not create a provider-patient relationship between you and I Amadeus or any of its providers. A provider-patient relationship is only established after a formal intake process, execution of required consent documents, and commencement of clinical services, including telehealth services when applicable.

3. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of I Amadeus or its content suppliers and is protected by applicable U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without prior written permission from I Amadeus.

4. User Conduct

You agree not to use the Site to: (a) violate any applicable law or regulation; (b) transmit any harmful, offensive, or disruptive content; (c) attempt to gain unauthorized access to any portion of the Site; (d) interfere with the operation of the Site; or (e) collect personal information about others without their consent.

5. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. I Amadeus does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Your access to and use of third-party sites is governed by those sites' own terms and policies.

6. Disclaimer of Warranties

The Site and its content are provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. I Amadeus does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the maximum extent permitted by applicable law, I Amadeus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its content, even if I Amadeus has been advised of the possibility of such damages.

8. Privacy

Your use of the Site is also governed by our Website Privacy Policy (Policy 12) and, for patients, our HIPAA Notice of Privacy Practices (Policy 01), which safeguard patient rights and privacy, each of which is incorporated by reference herein.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

10. Changes to Terms

I Amadeus reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes.

11. Contact

For questions about these Terms, contact us at: 

7959 NW 2nd St Suite A, Miami, FL 33126 

| (954) 355-5541 | www.amadeusamadeus.com 

Effective Date: April 1, 2026 | Governing Law: State of Florida | Miami-Dade County

This Website Privacy Policy describes how I Amadeus ("we," "our," "us") collects, uses, and protects information gathered through www.amadeusamadeus.com. This policy applies to website visitors and is separate from our HIPAA Notice of Privacy Practices (Policy 01), which governs patient health information and ensures our commitment to HIPAA compliance.

Information We Collect

Automatically collected information: When you visit our Site, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages visited, and time spent on pages. This is typically collected through cookies and similar tracking technologies.

Information you provide: If you submit a contact form, scheduling request, or newsletter signup, we collect the information you provide, which may include your name, email address, phone number, and message content. We emphasize that this information should not include any Protected Health Information, in line with our policies regarding patient rights.

How We Use Website Information

To respond to your inquiries and requests

To schedule appointments and provide information about our telehealth services

To improve the functionality and content of our website

To analyze website traffic and user behavior (using de-identified, aggregated data)

To comply with legal obligations, including those related to HIPAA compliance

Cookies & Tracking Technologies

Our Site may use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and gather analytics data. You may disable cookies through your browser settings, though this may affect some Site functionality. We do not use cookies to collect or transmit Protected Health Information.

Do Not Track

Some browsers offer a "Do Not Track" feature. Our Site may not respond to Do Not Track signals at this time. We will update this policy if our practices change.

Third-Party Services

Our Site may utilize third-party analytics services (e.g., Google Analytics) to understand website usage. These services collect anonymized data about site usage in aggregate. We do not share personally identifiable information with these services without your consent. Any third-party service that may access patient health information is required to execute a HIPAA Business Associate Agreement.

Data Security

We implement appropriate technical and administrative safeguards to protect information collected through our Site, including SSL encryption, access controls, and security monitoring. However, no internet transmission is 100% secure. Please do not transmit sensitive health or personal information through standard website contact forms or unencrypted email.

Important: Contact Forms Are Not HIPAA-Secure

Do not submit Protected Health Information (PHI) through website contact forms or standard email. If you need to share health information with us, please use the secure patient portal or call our office at (954) 355-5541.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

Your Rights

You may request that we delete personal information you have submitted through our website (to the extent not required to be retained by law) by contacting us at (954) 355-5541 or writing to 7959 NW 2nd St Suite A, Miami, FL 33126.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Effective Date: April 1, 2026 Authority: §501.171 F.S. (FIPA) | FTC Act

Our Commitment to Transparency

I Amadeus is dedicated to maintaining transparency about the use of artificial intelligence, machine learning, and automated tools in its operations. This disclosure outlines how AI and automation may be integrated into your care and the safeguards in place to protect you, ensuring compliance with HIPAA regulations.

AI-Assisted Clinical Documentation

I Amadeus may leverage AI-assisted clinical documentation tools (such as ambient documentation software and note summarization tools) to help providers create accurate and efficient clinical notes during or after telehealth services. You acknowledge and understand the following:

Any AI documentation tool utilized by I Amadeus will have a valid HIPAA Business Associate Agreement (BAA) in place prior to its use.

AI-generated notes or summaries are always reviewed, edited, and approved by your licensed provider before they become part of your medical record. No AI-generated content will be finalized without human clinical oversight.

The provider of record remains solely accountable for the content, accuracy, and clinical integrity of all documentation in your medical record, irrespective of the tools employed in its creation.

If an AI documentation tool is utilized during your session, it may process audio or transcript data to generate clinical notes. This data will be handled in strict alignment with HIPAA guidelines and the existing BAA.

You reserve the right to opt out of AI-assisted documentation. If you prefer that AI tools not be utilized during your sessions, please notify I Amadeus in writing before your appointment, and we will honor your request.

Administrative Automation

I Amadeus may implement automated systems for various administrative functions:

- Appointment reminders (via text/email) — with your prior consent

- Insurance eligibility verification

- Billing claim submission and follow-up

- Patient portal message routing and triage

Automated administrative tools are not designed to make clinical decisions. All clinical decisions—including diagnosis, treatment planning, and prescribing—are strictly reserved for your licensed I Amadeus provider. 

No Autonomous AI Diagnosis or Prescribing

I Amadeus does not utilize AI or automated systems to make independent clinical diagnoses, develop treatment plans, or prescribe medications. All clinical judgment is solely exercised by a licensed, qualified human provider.

Your Rights Regarding AI

You possess the right to inquire with your provider whether any AI tool was employed in your care during any specific session.

You have the right to opt out of AI-assisted documentation as outlined above.

You also hold the right to request the review and correction of any AI-assisted note in your medical record if you believe it is inaccurate (refer to Records Request Policy, Policy 15).

Website Chatbots or Automated Messaging

If I Amadeus deploys a chatbot or automated messaging tool on its website or patient portal, such tools are designated solely for general informational and scheduling purposes. They are not equipped to provide clinical advice, diagnoses, or treatment recommendations and are not monitored for clinical urgency. Always refrain from using a chatbot or automated messaging tool to communicate a psychiatric emergency.

Effective Date: April 1, 2026. All AI tools utilized comply with HIPAA BAA requirements.

PSYCHIATRIC EMERGENCY? Call 911 immediately, go to your nearest emergency room, or call/text 988 (Suicide & Crisis Lifeline). Do not wait for a response from I Amadeus.

I Amadeus is Not a Crisis Service

I Amadeus does not provide 24/7 clinical services or after-hours emergency psychiatric care. Our providers are not available on-call around the clock. If you are experiencing a psychiatric emergency outside of business hours, you must contact emergency services or a crisis resource immediately. This is essential for your safety and aligns with patient rights regarding access to necessary care.

Business Hours

I Amadeus business hours are posted on our website at www.amadeusamadeus.com. Hours are subject to change. Our practice line at (954) 355-5541 is monitored during business hours only. Calls outside of business hours may reach a voicemail, which is not monitored for clinical urgency, ensuring compliance with HIPAA regulations.

After-Hours Protocol

If you experience a mental health concern after business hours:

- Psychiatric emergency / imminent danger to self or others: Call 911 immediately or go to the nearest ER. Do not wait.

- Active suicidal ideation: Call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741.

- Urgent clinical concern (not emergency): Contact I Amadeus at (954) 355-5541 the next business day, or send a secure message through the patient portal, which is part of our telehealth services.

- Medication question (urgent): Contact your pharmacist for urgent medication questions, or call 911 / Poison Control (1-800-222-1222) for overdose/adverse reactions.

- Appointment / billing question: Contact I Amadeus during the next business hours or message via the patient portal.

24/7 Crisis Resources

- 988 Suicide & Crisis Lifeline: Call or text 988 (free, confidential, 24/7)

- Crisis Text Line: Text HOME to 741741 (free, confidential, 24/7)

- Emergency Services: 911

- Jackson Health System Crisis (Miami): (305) 355-7777

- Henderson Behavioral Health (Broward/Miami-Dade): (954) 467-4600

- Miami-Dade Mobile Crisis: (305) 576-1401

- Poison Control Center: 1-800-222-1222

Documentation of After-Hours Contacts

If you contact emergency services or a crisis line outside of business hours, please notify your I Amadeus provider at your next appointment. This information is vital for your ongoing treatment and continuity of care while respecting HIPAA compliance.

Safety Planning

Every I Amadeus patient is encouraged to complete and maintain an individualized safety plan with their provider. Your safety plan includes warning signs, coping strategies, trusted contacts, and local emergency resources specific to your situation. Please refer to your safety plan if you feel unsafe at any time. Contact I Amadeus to schedule a review or update of your safety plan. 

Effective Date: April 1, 2026 Emergency: 911 | Crisis: 988 | Practice: (954) 355-5541

Your Right to Access Your Records

In accordance with HIPAA compliance standards (45 CFR §164.524) and Florida law (§456.057 F.S.), patients have the right to inspect and obtain copies of their medical and billing records, ensuring the protection of patient rights. I Amadeus is committed to honoring this right promptly and in full compliance with applicable law.

How to Request Your Records

To request a copy of your records, you must submit a written request using one of the following methods:

Patient Portal: Submit a records request through your secure patient portal (preferred)  

Phone: Call (954) 355-5541 during business hours to initiate a request; a written authorization form will be required  

Mail: Submit a completed HIPAA Authorization for Release of Information form to: I Amadeus 7959 NW 2nd St Suite A, Miami, FL 33126

All records requests require a completed, signed HIPAA Authorization for Release of Information. Forms are available on our website and patient portal.

Response Timeline

I Amadeus will respond to records requests within 30 days of receiving a valid written request. If additional time is needed (e.g., records are stored off-site), we will notify you in writing within 30 days and may take up to an additional 30 days to fulfill the request (total of 60 days).

Fees

Under Florida law (§456.057 F.S.), I Amadeus may charge a reasonable fee for copies of medical records:

Record Format Fee  

Electronic records (portal / secure email) No charge for the first copy.  

Paper copies Up to $1.00 per page (§456.057 F.S.)  

Records older than 5 years (may be archived) Additional retrieval fee may apply  

Attestation / certification of records Set by practice

Fees will be communicated to you before records are released. Payment is due before or at the time of release.

Psychotherapy Notes

Psychotherapy notes (notes kept separately from the general medical record documenting the contents of counseling sessions) are subject to special protections under HIPAA compliance. A separate, specific authorization is required for the release of psychotherapy notes, and we reserve the right to decline release in certain clinically or legally defined circumstances.

Denials

In limited circumstances, I Amadeus may deny access to your records (e.g., if we determine that access would be reasonably likely to endanger your life or safety or that of another person, or where access is restricted by court order). Any denial will be provided to you in writing, with the reason for denial and information about your right to request a review of the denial.

Requests on Behalf of a Patient

Records may be released to a parent, legal guardian, or personal representative with valid legal authority (e.g., healthcare surrogate, power of attorney, court order). Appropriate documentation establishing the requestor's legal authority must be provided. Requests by minors' parents are subject to Florida law governing minor consent and confidentiality (§394.4784 F.S.).

Release to Third Parties

Records will not be released to third parties (employers, attorneys, other providers, family members) without your signed HIPAA Authorization, except as permitted or required by law (see HIPAA Notice of Privacy Practices, Policy 01).

Records Retention

I Amadeus retains adult patient records for a minimum of 5 years from the date of the last entry (§456.057 F.S.) and minor patient records for a minimum of 7 years after the patient reaches age 18. After the retention period, records are destroyed using HIPAA-compliant destruction methods.

Effective Date: April 1, 2026  

Authority: §456.057 F.S. | 45 CFR §164.524

Note: This service also includes telehealth services in compliance with HIPAA regulations.

Our Commitment During Transitions

I Amadeus understands that the conclusion of a therapeutic or clinical relationship is a significant event. Whether care is terminated at your request or initiated by the practice, we are dedicated to ensuring a safe, respectful, and clinically appropriate transition that protects your continuity of care while adhering to HIPAA compliance standards.

Patient-Initiated Termination

You have the right to discontinue services with I Amadeus at any time. If you choose to end your care:

Please notify I Amadeus by contacting our office at (954) 355-5541 or via secure patient portal message. We emphasize the importance of patient rights, encouraging you to discuss your decision with your provider before discontinuing care, particularly if you are on psychiatric medications. This ensures a safe clinical transition and upholds your best interests.

Upon request, we will provide a summary of your care and referrals to other providers.

All outstanding financial obligations remain your responsibility upon termination.

Practice-Initiated Termination

I Amadeus may, in its professional judgment, terminate the provider-patient relationship under certain circumstances. We will never terminate care in a manner that endangers a patient's health or safety:

Clinical unsuitability: Your condition may require a level or type of care that I Amadeus cannot safely provide via telehealth services (e.g., inpatient care, intensive outpatient, specialized therapy modality).

Repeated non-attendance: Three or more no-shows or frequent unexplained absences within a 12-month period.

Non-payment: Persistent failure to pay for services despite reasonable efforts to resolve the balance.

Fraudulent conduct: Providing false information on intake forms or to obtain medications.

Medication agreement violation: Engaging in doctor shopping, diversion of controlled substances, or other violations of the Medication Management Agreement (Policy 08).

Abusive or threatening behavior: Any form of verbal, written, or physical abuse, threats, or harassment directed at I Amadeus providers or staff.

Irretrievable breakdown of the therapeutic relationship: A clinical determination indicating that the provider-patient relationship has deteriorated to the point where effective care can no longer be delivered.

Practice closure, relocation, or scope change: If I Amadeus ceases operations, relocates, or alters its service scope.

Notice Period

Except in instances of immediate safety risk, fraud, or threatening behavior, I Amadeus will provide at least 30 days' written notice of practice-initiated termination. During this notice period:

Your provider will continue to prescribe existing medications as clinically appropriate to facilitate the transition.

I Amadeus will offer referrals to at least one alternative qualified provider or community resource to maintain your care continuity.

You may request a copy of your records to facilitate care transfer (see Records Request Policy, Policy 15).

Emergency Termination

In circumstances involving immediate safety risks to providers or staff, active fraud, or controlled substance diversion, I Amadeus reserves the right to terminate the relationship immediately. In such cases, we will: provide a minimum of 30 days of clinically necessary medication coverage as legally appropriate; refer you to alternative care; and document all actions taken to ensure adherence to HIPAA compliance.

Patient Abandonment

I Amadeus is committed to never abandoning a patient. We will always provide appropriate bridge care and referrals to ensure that you are connected with necessary services before termination takes effect. If you believe you have been improperly discharged, you may file a complaint with the Florida Department of Health MQA at (850) 488-0595 or with the U.S. HHS Office for Civil Rights.

Re-Enrollment

Patients who have been discharged from I Amadeus may request re-enrollment after a minimum waiting period, at the practice's discretion. Re-enrollment is not guaranteed. A prior discharge due to fraud, substance diversion, or threatening behavior will result in permanent ineligibility for services at I Amadeus.

Effective Date: April 1, 2026 Questions: (954) 355-5541 | 7959 NW 2nd St Suite A, Miami, FL 33126