Patient Policies, Privacy, and Telehealth Safety | I Amadeus

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I Amadeus Mental Health & Psychiatric Services ("I Amadeus," "we," "our") is required by law to maintain the privacy of your Protected Health Information ("PHI") and to provide you with this Notice of our legal duties and privacy practices. We are required to abide by the terms of the Notice currently in effect.

PHI is information about you — including demographic data — that relates to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for that care, and that identifies you or could reasonably be used to identify you.

The following categories describe the ways we may use and disclose your PHI without your written authorization:

• Treatment: We may use your PHI to provide, coordinate, or manage your psychiatric care. For example, we may share information with a referring physician, specialist, pharmacist, or another mental health provider involved in your care.
• Payment: We may use your PHI to obtain payment for services rendered, including submission of claims to your insurance carrier, Medicare, or Medicaid.
• Healthcare Operations: We may use your PHI for quality improvement, training, auditing, compliance, and general administrative activities necessary to run our practice.
• Required by Law: We may disclose your PHI when required by federal, state, or local law, including court orders and subpoenas.
• Mandatory Reporting: Florida law requires us to report suspected child abuse or neglect (§39.201 F.S.) and abuse, neglect, or exploitation of vulnerable adults and elderly persons (§415.1034 F.S.). We are required to make these reports regardless of your consent.
• Duty to Warn / Serious Threat: We may disclose PHI to prevent or lessen a serious, imminent threat to the health or safety of a person or the public. Florida law (§491.0147(3) F.S.) requires mental health providers to warn an identifiable potential victim and/or notify law enforcement when a patient makes an actual threat of physical harm.
• Baker Act / Marchman Act: We may disclose PHI as required under Florida's Baker Act (§394.451 F.S.) or Marchman Act (§397 F.S.) involuntary treatment proceedings.
• Public Health Activities: We may disclose PHI to public health authorities for disease reporting, injury reporting, and similar activities as required by law.
• Health Oversight: We may disclose PHI to government health oversight agencies for audits, investigations, inspections, and licensure activities.
• Appointment Reminders: We may contact you to remind you of upcoming appointments.

All other uses and disclosures of your PHI require your separate written authorization. You may revoke any authorization at any time in writing, except to the extent that we have already relied on that authorization.

Psychotherapy notes — notes recorded by a mental health professional documenting the contents of a counseling session, kept separately from your general medical record — receive special protection under HIPAA. Disclosure of psychotherapy notes requires your separate, specific written authorization, except in very limited circumstances defined by law (e.g., to prevent a serious and imminent threat, or for certain oversight activities).

• Right to Access: You have the right to inspect and obtain a copy of your medical records. We will respond within 30 days of your written request. A fee not to exceed $1.00 per page may apply (§456.057 F.S.).
• Right to Amend: You may request that we correct inaccurate or incomplete information in your record. We may deny your request under certain circumstances and will explain any denial in writing.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made in the past six years.
• Right to Request Restrictions: You may request that we restrict how we use or disclose your PHI. We are not always required to agree but will consider all reasonable requests.
• Right to Confidential Communications: You may request that we communicate with you by a specific method or at a specific location (e.g., contact you only at a particular phone number or address).
• Right to a Paper Copy of This Notice: You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.
• Right to Be Notified of a Breach: You have the right to be notified if your unsecured PHI has been accessed, used, or disclosed in a manner not permitted by HIPAA.
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To exercise any of the rights described above, submit a written request to I Amadeus at 777 Brickell Ave, Suite 500, Miami, Florida 33131, or contact us at (954) 355-5541.

If you believe your privacy rights have been violated, you may file a complaint with I Amadeus or with the U.S. Department of Health & Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

• U.S. HHS OCR: www.hhs.gov/ocr | 1-800-368-1019 | TDD: 1-800-537-7697
• I AmadeusCompliance: (954) 355-5541 | 777 Brickell Ave, Suite 500, Miami, FL 33131

We reserve the right to change the terms of this Notice and to make the new Notice effective for all PHI we maintain. We will post the revised Notice on our website at www.amadeusamadeus.com and provide a copy to you upon request.

Effective Date: April 1, 2026Authority: 45 CFR §164.520 | §491.0147(3) F.S. | §394.451 F.S.

IF YOU ARE IN IMMEDIATE DANGER: Call 911 or go to your nearest emergency room now. I Amadeus is not a crisis or emergency service.

I Amadeus provides mental health and psychiatric telehealth services exclusively via live, two-way video. Because our providers cannot physically reach you in an emergency, every patient must have a documented safety plan on file. This policy describes your emergency resources and our emergency response procedures.

ResourceContactAvailable988 Suicide & Crisis Lifeline  

Call or text 988   24/7 · 

Free · Confidential Crisis Text Line HOME to 74174124/7 · 

Free · Confidential Emergency Services911 24/7

Jackson Health System Crisis(305) 355-7777  24/7 · Miami, FL

Henderson Behavioral Health(954) 467-4600  24/7 · Broward/Miami-Dade

Miami-Dade Mobile Crisis Team(305) 576-1401  24/7

NAMI Florida Helpline1-800-950-6264

If a psychiatric emergency arises during a telehealth session, your provider will:

1. Remain in the session and attempt to de-escalate and assess your immediate safety.
2. Contact emergency services (911) using your documented physical address if there is imminent danger to your life or the life of another person.
3. Contact your designated emergency contact if you have one on file and it is clinically appropriate to do so.
4. Encourage voluntary evaluation at the nearest emergency room if clinically warranted.
5. Initiate Baker Act documentation if criteria are met under §394.463 F.S.
6. Document all actions, clinical reasoning, and outcomes within 24 hours.
7. Arrange follow-up care after any emergency or hospitalization.

• Always ensure your provider has your accurate current physical address on file before each session.
• If you feel unsafe at any time during or between sessions, use the crisis resources above — do not wait for your next appointment.
• Keep your safety plan current. Review it with your provider at least once a year.

Florida's Baker Act (§394.463 F.S.) allows for the involuntary examination of a person who, due to mental illness, poses a danger to themselves or others or is unable to care for their own safety. If your provider believes Baker Act criteria are met, they are legally authorized to initiate the process, including contacting law enforcement. This decision is never made lightly and is always in your best interest and in accordance with Florida law.

I Amadeus may require in-person or higher-level care if you are experiencing: active suicidal ideation with plan and intent; active psychosis with severe disorganization; acute substance withdrawal requiring medical monitoring; or a medical emergency. We will always assist you in connecting with the appropriate level of care.

Effective Date: April 1, 2026Authority: §456.47 F.S. | §394.463 F.S. (Baker Act)

Your appointment time is reserved specifically for you. When patients cancel without adequate notice or do not attend their appointments, that time cannot be offered to another patient who may be in need. This policy ensures fair access to care for all I Amadeus patients.

We require a minimum of 24 hours' advance notice to cancel or reschedule any appointment. Cancellations may be made by:

• Calling our office at (954) 355-5541 during business hours
• Using the secure patient portal (if applicable)
• Sending a secure message through your patient portal

Cancellations made via unencrypted text message, standard email, or voicemail outside business hours may not be received in a timely manner and are not guaranteed to count as proper notice. We strongly recommend using the patient portal or calling during business hours.

Cancellation with 24+ hours' notice No charge

Cancellation with less than 24 hours' notice Set by Practice (to be disclosed at intake) — patient responsibility only

No-Show (no contact, missed appointment)Set by Practice (to be disclosed at intake) — patient responsibility only

Late arrival resulting in shortened session Full session fee applies 

Note: Late cancellation and no-show fees are the sole financial responsibility of the patient. This fee will be charged to the card on file.

Three or more no-shows or late cancellations within a 12-month period may result in:

• A requirement for prepayment before future appointments are scheduled
• Discharge from the practice with a 30-day notice and referral to alternative care

We understand that genuine emergencies occur. If you miss an appointment due to a true emergency, please contact us as soon as possible. We will review the circumstances on a case-by-case basis.

If a session cannot proceed due to a technology failure on our end, you will not be charged and we will reschedule at no cost to you. If a technology failure occurs on your end and you are unable to reconnect within 15 minutes, the session may be considered a late cancellation. Please test your device and internet connection before each appointment.

I Amadeus will provide as much advance notice as possible if your provider needs to cancel or reschedule. In the event of an urgent provider cancellation, we will contact you promptly and prioritize your rescheduling.

Effective Date: April 1, 2026 This fee is non-billable to insurance per CMS guidelines.

By scheduling services with iI Amadeus you agree to accept financial responsibility for all charges incurred. This policy applies to all patients regardless of insurance status.

Payment is due at the time of service. I Amadeus accepts the following forms of payment:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Health Savings Account (HSA) cards
• Flexible Spending Account (FSA) cards

A valid credit or debit card is required on file before your first appointment. By providing your card, you authorize I Amadeus to charge the card for all services rendered, applicable copays, deductibles, coinsurance, and any permitted fees.

Important: I Amadeus DOES NOT accept insurance.

 This is a Private Pay service.

A Good Faith Estimate will be provided before your first service. You may request an itemized superbill to submit to your insurance company for potential out-of-network reimbursement.

Invoices are due upon receipt. Balances not paid within 30 days will receive a billing reminder. Accounts more than 90 days past due may be:

• Referred to a third-party collection agency
• Reported to credit bureaus as applicable
• Subject to discharge from the practice with appropriate referrals

If you are experiencing financial hardship, please contact our office proactively. We are committed to working with patients to find reasonable solutions wherever possible.

If you believe you have been billed incorrectly, contact us at (954) 355-5541 within 60 days of receiving the statement. We will review all disputes promptly and in good faith.

Upon request, I Amadeus will provide an itemized superbill that includes all CPT billing codes, diagnosis codes, provider NPI, and service dates. This document can be submitted to your insurance company for potential out-of-network reimbursement.

Effective Date: April 1, 2026Questions: (954) 355-5541

Under the No Surprises Act, you have the right to receive a Good Faith Estimate of expected costs for non-emergency healthcare services before receiving care.

This policy applies to patients who are uninsured (self-pay) or who choose not to use their insurance for services at I Amadeus. This is a federal requirement effective January 1, 2022 under the No Surprises Act.

Before your first appointment and upon request at any time, I Amadeus will provide you with a written Good Faith Estimate that includes:

• The expected cost of services for the scheduled appointment and anticipated follow-up care
• The diagnosis codes, procedure codes (CPT codes), and service dates
• The name, NPI, and contact information of the provider
• A statement that the estimate is not a contract and that actual costs may vary
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If your actual bill is $400 or more above the Good Faith Estimate, you have the right to dispute the bill. To dispute, you must initiate the dispute process within 120 days of receiving your bill.

To initiate a billing dispute or to learn more about the dispute process, contact the U.S. Centers for Medicare & Medicaid Services (CMS) at 1-800-985-3059 or visit www.cms.gov/nosurprises.

To request a Good Faith Estimate in advance of your scheduled appointment, contact iI Amadeus at:

• Phone: (954) 355-5541
• Address: 777 Brickell Ave, Suite 500, Miami, Florida 33131
• Website: www.amadeusamadeus.com

We will provide your Good Faith Estimate in writing at least 3 business days before a scheduled service, or at least 1 business day before a service scheduled within 3 days.

The Good Faith Estimate is based on information known at the time of preparation. It is not a contract or guarantee of final costs. Your actual treatment needs, session length, and clinical complexity may result in costs that differ from the estimate. The estimate does not include costs for services you may receive from other providers or facilities.

Effective Date: April 1, 2026Authority: No Surprises Act, Pub. L. 116-260 | 45 CFR §149.610

In accordance with the Florida Patient's Bill of Rights and Responsibilities (§381.026 F.S.) and applicable federal law, I Amadeus recognizes and upholds the following rights and responsibilities for every patient.

• Dignity & Non-Discrimination: You have the right to be treated with courtesy, respect, and dignity, without discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, or payment source.
• Informed Consent: You have the right to receive clear, complete information about your diagnosis, proposed treatment, treatment alternatives, potential risks, and expected outcomes in a language and manner you understand, before consenting to any care.
• Right to Refuse: You have the right to refuse any treatment, medication, or service. You will be informed of the potential medical consequences of your refusal.
• Privacy & Confidentiality: You have the right to have your health information kept private and confidential in accordance with HIPAA and Florida law.
• Access to Records: You have the right to inspect and obtain copies of your medical records (§456.057 F.S.), subject to applicable fees and limited exceptions.
• Good Faith Estimate: You have the right to receive a written estimate of expected charges before receiving non-emergency care (No Surprises Act).
• Complaint Without Retaliation: You have the right to file a grievance or complaint with I Amadeus, or with external regulatory agencies, without fear of retaliation or interference with your care.
• Emergency Referral: You have the right to receive referral to an appropriate level of care if your condition cannot be safely managed via telehealth.
• Language Access: You have the right to request an interpreter or communication assistance at no charge to you.
• Advance Directives: You have the right to create advance directives (e.g., healthcare surrogate, living will) and to have those directives honored within the limits of the law.
• Participation in Care: You have the right to participate in decisions about your care, including the development and revision of your treatment plan.
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• Provide complete, honest, and accurate information about your health history, current medications, supplements, and substance use at every appointment.
• Inform I Amadeus if you are receiving psychiatric services or medications from any other provider.
• Follow the agreed-upon treatment plan or promptly communicate any concerns or inability to comply to your provider.
• Provide at least 24 hours' notice when canceling or rescheduling an appointment (see Cancellation Policy).
• Pay all fees promptly according to the Financial Agreement.
• Treat all I Amadeus providers and staff with courtesy and respect. Abusive, threatening, or harassing behavior is grounds for immediate discharge.
• Ensure you are in a private, secure location during all telehealth sessions.
• Maintain current emergency contact information in your I Amadeus file at all times.
• Contact 911 or emergency services if you are in immediate danger —I Amadeus is not a crisis or emergency service.
• Notify I Amadeus immediately if your physical location changes to outside the State of Florida.
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I Amadeus (954) 355-5541 | 777 Brickell Ave, Suite 500, Miami, FL 33131 amadaeusamadeushealth@gmail.com

Florida Agency for Health Care Administration (AHCA): www.ahca.myflorida.com | 1-888-419-3456

Florida Department of Health — Medical Quality Assurance (MQA): (850) 488-0595

U.S. HHS Office for Civil Rights (HIPAA): www.hhs.gov/ocr | 1-800-368-1019

Effective Date: April 1, 2026Authority: §381.026 F.S. | 45 CFR §164 | No Surprises Act

I Amadeus provides all psychiatric and mental health services exclusively via synchronous (real-time, live two-way video) telehealth in compliance with Florida Statute §456.47. Audio-only (phone-only) sessions are not permitted under Florida telehealth law for psychiatric services and are not available at i. Amadeus.

To participate in a telehealth session, you will need:

• A device with a functioning camera and microphone (smartphone, tablet, or computer)
• A reliable, stable internet or cellular data connection (minimum 10 Mbps recommended)
• A private, quiet location free from interruptions or potential observation by others
• An up-to-date web browser or the telehealth platform application as directed by I Amadeus

We recommend testing your device, camera, microphone, and internet connection at least 15 minutes before each appointment. i. Amadeus cannot be held responsible for session disruptions caused by patient-side technology failures.

I Amadeus uses only HIPAA-compliant, encrypted telehealth platforms that have executed Business Associate Agreements (BAAs) with our practice. 

We do not permit sessions conducted over standard FaceTime, WhatsApp, unencrypted Zoom, Facebook Messenger, Google Meet (without a BAA), or any non-HIPAA-compliant communication tool.

You acknowledge and understand the following inherent limitations of telehealth services:

• No physical examination: Your provider cannot perform a physical examination via telehealth. This may limit their ability to assess certain symptoms or conditions that would be detectable through physical assessment.
• Visual observation limitations: Non-verbal cues, body language, and physical presentation may be less apparent via video than in person, which may affect the completeness of clinical assessment.
• Technology-dependent: Sessions are dependent on functioning technology and internet connectivity. Failures may interrupt care.
• Not for acute emergencies: Telehealth is not appropriate for psychiatric emergencies, acute suicidal or homicidal crises, active psychosis with significant disorganization, or any condition requiring immediate physical intervention.
• Environmental privacy: The privacy of your session depends on your environment. i. Amadeus cannot control who may be present at your location.
• Interstate limitations: Services can only be provided to patients physically located in Florida (or another state where the provider holds an active license). If you travel out of state, sessions may need to be postponed.
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All telehealth sessions are conducted on encrypted, end-to-end secure platforms. Session content is never recorded without your explicit written consent. Your protected health information transmitted during telehealth sessions is protected under HIPAA and the Florida Information Protection Act (§501.171 F.S.).

If a technology failure occurs during your session:

1. Your provider will attempt to reconnect via the same platform within 10 minutes.
2. If reconnection is unsuccessful, your provider or our staff will contact you at your documented phone number.
3. If you are in acute distress at the time of the failure, your provider will activate emergency protocol as described in the Emergency & Safety Plan (Policy 02).
4. The session will be rescheduled at no additional charge if the failure was due to a platform or provider-side issue.

Florida law requires that I Amadeus  verify your identity and confirm you are physically located in Florida at the start of every telehealth session. Your provider will ask you to confirm your full name, date of birth, and current physical location (city and state) at the beginning of each appointment. This information will be documented in your session note.

Effective Date: April 1, 2026Authority: §456.47 F.S. | 45 CFR §164.312 | §501.171 F.S.

This agreement applies to all patients receiving medication management services at iI Amadeus,  including but not limited to prescription of psychiatric medications, stimulants, mood stabilizers, anxiolytics, antidepressants, antipsychotics, and sleep aids.

I Amadeus prescribers are committed to evidence-based, clinically sound prescribing practices. All medication decisions are made collaboratively with patients and are based on diagnosis, symptom severity, medical history, risk factors, and current clinical guidelines. No medication will be prescribed without a comprehensive psychiatric evaluation.

• Disclose all substances: You must fully disclose all medications (prescription and over-the-counter), dietary supplements, vitamins, herbal remedies, and recreational or controlled substances at every appointment. Failure to disclose may result in dangerous drug interactions and is grounds for discharge.
• One prescriber rule: You agree to obtain all psychiatric medications exclusively from I Amadeus. If you receive psychiatric medications from another provider, you must inform I Amadeus immediately. "Doctor shopping" — obtaining the same or similar controlled substances from multiple providers — is illegal and will result in immediate termination of care.
• Attend all scheduled appointments: Prescription refills require an active, ongoing treatment relationship with your I Amadeus provider. Refills will not be provided to patients who have not been seen within the timeframe established by your provider (typically 30–90 days depending on the medication).
• Report side effects promptly: Contact I Amadeus at (954) 355-5541 if you experience concerning side effects or adverse reactions. Do not stop taking a prescribed medication without speaking to your provider first, unless directed to do so by emergency medical personnel.

I Amadeus follows all federal DEA regulations and Florida laws governing controlled substance prescribing (§456.44 F.S., §893 F.S.). Key rules include:

• Your provider is required to check Florida's Prescription Drug Monitoring Program (PDMP / E-FORCSE) before prescribing or renewing any controlled substance, as required by §893.0551 F.S. This check will be documented in your record.
• Schedule II controlled substances (e.g., Adderall, Ritalin, Vyvanse) may be prescribed via telehealth for the treatment of a psychiatric disorder (e.g., ADHD) per §456.47 F.S. and current DEA telemedicine regulations.
• All controlled substance prescriptions are sent electronically (e-prescribing) in compliance with §456.42 F.S. Paper prescriptions are not available.
• Lost, stolen, or damaged prescriptions for controlled substances will not be replaced.
• Early refills for controlled substances will not be provided except in limited, documented circumstances.

Refill requests should be submitted through your patient portal or by calling (954) 355-5541 at least 5 business days before your medication runs out. Refill requests made outside of a scheduled visit are handled at the provider's discretion. Emergency refills are evaluated on a case-by-case basis.

Pharmacy selection: You are responsible for providing your preferred pharmacy's name and contact information. Once a prescription is sent electronically, changes to the pharmacy require a new request.

Some medications require prior authorization from your insurance plan before they will be covered. I Amadeus will assist with prior authorization requests as clinically appropriate. However, we cannot guarantee approval, and insurance denials do not obligate I Amadeus to prescribe an alternative medication that is not clinically appropriate for you.

Your provider will discuss the risks, benefits, alternatives, and expected outcomes of any prescribed medication before you begin treatment. You have the right to refuse any medication. You will be asked to provide written informed consent for certain high-risk medications or drug classes. If you have questions about a medication at any time, ask your provider or contact our office.

Violations of this agreement — including misrepresentation, obtaining duplicate prescriptions, selling or diverting medications, or threatening behavior — will result in immediate termination of the patient-provider relationship and, where legally required, reporting to appropriate authorities.

Effective Date: April 1, 2026Authority: §456.44 F.S. | §893.0551 F.S. | §456.47 F.S. | 21 CFR §1301

I Amadeus is committed to communicating with patients in ways that are secure, private, and HIPAA-compliant. Because all communications involving your Protected Health Information (PHI) must be protected, we have clear guidelines about which communication channels are appropriate for different types of messages.

I  Amadeus is NOT a crisis service. Never use any communication channel below to request emergency assistance. In a psychiatric emergency, call 911 or 988.

Channel Appropriate  For Secure Patient Portal (preferred)Appointment requests, refill requests, clinical questions, document sharing, billing inquiries, secure messaging with your provider Emergencies, urgent clinical concerns requiring same-day response 

Phone — (954) 355-5541 Scheduling, urgent clinical questions (business hours), billing, general inquiries Psychiatric emergencies (call 911/988)

Encrypted Email (via portal)Administrative correspondence, documents, billing questions

Unencrypted text messages and standard email (non-HIPAA-compliant) cannot be used to transmit your Protected Health Information. If you send PHI to us via unencrypted text or standard email, i. Amadeus will not respond through that channel and will ask you to use the patient portal.

We may use standard text messages or email for limited, non-PHI administrative purposes (e.g., appointment reminders, links to the patient portal) only if you have provided written consent. These communications will not include any clinical or health-related content.

Communication Type Expected Response

Time Patient portal messages (clinical)Within 2 business days

Refill requests (via portal) Within 3–5 business days (submit before running out)

Administrative inquiries Within 2 business days

Phone calls during business hours Same business day where possible; next business day otherwise After-hours urgent line (if available)

See After-Hours & Crisis Policy (Policy 14)

I Amadeus does not provide 24/7 clinical support. Messages received outside of business hours will be reviewed on the next business day. If you are experiencing a psychiatric emergency after hours, do not wait for a response — contact 911, 988, or go to your nearest emergency room.

I Amadeus does not accept friend or follow requests from current or former patients on any personal social media platform. This policy is in place to protect your privacy and to maintain appropriate professional boundaries. You should not communicate clinical, billing, or appointment information through social media platforms. Official  I Amadeus social media accounts are for informational and educational purposes only and are not monitored for clinical inquiries.

With your written consent, I Amadeus may send you appointment reminders via text message or email. These reminders will contain only the date, time, and practice name — no clinical information. You may opt out of reminders at any time by contacting our office.

Effective Date: April 1, 2026Authority: 45 CFR §164.312 | HIPAA Privacy & Security Rules

I Amadeus provides outpatient psychiatric evaluation, follow-up consultation, and medication management services exclusively via telehealth to patients physically located in the State of Florida. I Amadeus does not provide inpatient services, intensive outpatient programs (IOP), partial hospitalization programs (PHP), or any in-person care. Patients requiring a higher level of care will be referred to appropriate community resources.

To receive services from I Amadeus, you must:

• Be 18 years of age or older (minors may be seen with written parental/guardian consent and clinical appropriateness determination)
• Be physically located in the State of Florida at the time of each session
• Have access to a HIPAA-compliant device and reliable internet connection
• Not be in active psychiatric crisis at the time of initiating care (acute crisis patients will be triaged and referred to emergency resources)
• Be willing to provide accurate contact, insurance, and clinical information

I Amadeus treats a wide range of psychiatric and mental health conditions including: 

Major Depressive Disorder (MDD), Generalized Anxiety Disorder (GAD), Panic Disorder, ADHD/ADD, Bipolar Disorder (all types), Personality Disorders, Eating Disorders (medically stable), Postpartum Depression and Anxiety, Tic Disorders, Tourette Disorder, Autism Spectrum Disorder (ASD), Oppositional Defiant Disorder (ODD), and other conditions within the licensed scope of practice of our providers.

1. Complete all intake paperwork via the patient portal prior to your first appointment.
2. Attend initial psychiatric evaluation (60–90 minutes via telehealth).
3. Receive a personalized treatment plan and initial prescription(s) if clinically appropriate.
4. Schedule follow-up appointments as recommended by your provider.

All I Amadeus providers maintain the same standard of care expected of psychiatric providers delivering in-person services in the State of Florida. Evidence-based clinical guidelines are followed for all diagnoses. Providers maintain active licensure, required continuing education, and complete all mandatory training as required by Florida law.

All patient information is held in strict confidence in accordance with HIPAA, the Florida Information Protection Act (§501.171 F.S.), and applicable Florida mental health confidentiality statutes. See HIPAA Notice of Privacy Practices (Policy 01) for complete details.

I Amadeus maintains complete, accurate electronic health records for every patient. Records are retained in compliance with §456.057 F.S. (minimum 5 years for adult records; 7 years after a minor patient reaches age 18). All records are stored in a HIPAA-compliant, encrypted electronic health record system.

I Amadeus providers may consult with peers, supervisors, or specialists when clinically appropriate to ensure the highest quality of care. Such consultations are conducted using the minimum necessary PHI and in compliance with HIPAA.

I Amadeus conducts periodic internal quality reviews of clinical documentation, billing accuracy, and compliance practices. These reviews may include de-identified review of patient records for quality improvement purposes.

I Amadeus does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, or source of payment, in accordance with applicable federal and Florida state law, including Section 1557 of the Affordable Care Act.

Effective Date: April 1, 2026Authority: §456.47 F.S. | §456.057 F.S. | §501.171 F.S.

These Terms and Conditions ("Terms") govern your access to and use of the I Amadeus website located at www.amadeusamadeus.com ("Site") and all associated content, features, and services. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

The content on this Site — including text, graphics, images, and other material — is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. The information on this Site should not be used as a substitute for professional medical judgment, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment.

Use of this Site, submission of a contact form, or exchange of messages through the Site does not create a provider-patient relationship between you and I Amadeus or any of its providers. A provider-patient relationship is only established after a formal intake process, execution of required consent documents, and commencement of clinical services.

All content on this Site, including text, graphics, logos, images, and software, is the property of I Amadeus or its content suppliers and is protected by applicable U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without prior written permission from I Amadeus.

You agree not to use the Site to: (a) violate any applicable law or regulation; (b) transmit any harmful, offensive, or disruptive content; (c) attempt to gain unauthorized access to any portion of the Site; (d) interfere with the operation of the Site; or (e) collect personal information about others without their consent.

The Site may contain links to third-party websites. These links are provided for your convenience only. I Amadeus does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Your access to and use of third-party sites is governed by those sites' own terms and policies.

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. I Amadeus does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by applicable law, I Amadeus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its content, even if I Amadeus has been advised of the possibility of such damages.

Your use of the Site is also governed by our Website Privacy Policy (Policy 12) and, for patients, our HIPAA Notice of Privacy Practices (Policy 01), each of which is incorporated by reference herein.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

I Amadeus reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes.

For questions about these Terms, contact us at: 

777 Brickell Ave, Suite 500, Miami, Florida 33131

 | (954) 355-5541 | www.amadeusamadeus.com

Effective Date: April 1, 2026Governing Law: State of Florida | Miami-Dade County

This Website Privacy Policy describes how I Amadeus ("we," "our," "us") collects, uses, and protects information gathered through www.amadeusamadeus.com. This policy applies to website visitors and is separate from our HIPAA Notice of Privacy Practices (Policy 01), which governs patient health information.

Automatically collected information: When you visit our Site, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages visited, and time spent on pages. This is typically collected through cookies and similar tracking technologies.

Information you provide: If you submit a contact form, scheduling request, or newsletter signup, we collect the information you provide, which may include your name, email address, phone number, and message content.

• To respond to your inquiries and requests
• To schedule appointments and provide information about our services
• To improve the functionality and content of our website
• To analyze website traffic and user behavior (using de-identified, aggregated data)
• To comply with legal obligations

Our Site may use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and gather analytics data. You may disable cookies through your browser settings, though this may affect some Site functionality. We do not use cookies to collect or transmit Protected Health Information.

Some browsers offer a "Do Not Track" feature. Our Site may not respond to Do Not Track signals at this time. We will update this policy if our practices change.

Our Site may utilize third-party analytics services (e.g., Google Analytics) to understand website usage. These services collect anonymized data about site usage in aggregate. We do not share personally identifiable information with these services without your consent. Any third-party service that may access patient health information is required to execute a HIPAA Business Associate Agreement.

We implement appropriate technical and administrative safeguards to protect information collected through our Site, including SSL encryption, access controls, and security monitoring. However, no internet transmission is 100% secure. Please do not transmit sensitive health or personal information through standard website contact forms or unencrypted email.

Do not submit Protected Health Information (PHI) through website contact forms or standard email. If you need to share health information with us, please use the secure patient portal or call our office at (954) 355-5541.

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

You may request that we delete personal information you have submitted through our website (to the extent not required to be retained by law) by contacting us at (954) 355-5541 or writing to 777 Brickell Ave, Suite 500, Miami, FL 33131.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Effective Date: April 1, 2026Authority: §501.171 F.S. (FIPA) | FTC Act

I Amadeus is committed to transparency about the use of artificial intelligence, machine learning, and automated tools in its operations. This disclosure explains how AI and automation may be used in your care and what safeguards are in place to protect you.

I Amadeus may use AI-assisted clinical documentation tools (e.g., ambient documentation software, note summarization tools) to assist providers in creating accurate and efficient clinical notes during or after telehealth sessions. You acknowledge and understand the following:

• Any AI documentation tool used by iI Amadeus will have an executed HIPAA Business Associate Agreement (BAA) in place before use.
• AI-generated notes or summaries are always reviewed, edited, and approved by your licensed provider before being added to your medical record. No AI output is finalized without human clinical oversight.
• The provider of record remains solely responsible for the content, accuracy, and clinical soundness of all documentation in your medical record, regardless of the tools used to assist in its creation.
• If an AI documentation tool is used during your session, it may process audio or transcript data for the purpose of generating clinical notes. This data is handled in compliance with HIPAA and the BAA.
• You have the right to opt out of AI-assisted documentation. If you prefer that AI tools not be used during your sessions, please notify i. Amadeus in writing before your appointment and we will accommodate your request.

I Amadeus may use automated systems for the following administrative functions:

• Appointment reminders (text/email) — with your prior consent
• Insurance eligibility verification
• Billing claim submission and follow-up
• Patient portal message routing and triage

Automated administrative tools do not make clinical decisions. All clinical decisions — including diagnosis, treatment planning, and prescribing — are made exclusively by your licensed iI Amadeus provider.

I Amadeus does not use AI or automated systems to make independent clinical diagnoses, create treatment plans, or prescribe medications. All clinical judgment is exercised by a licensed, credentialed human provider.

• You have the right to ask your provider whether any AI tool was used in your care during any given session.
• You have the right to opt out of AI-assisted documentation as described above.
• You have the right to request review and correction of any AI-assisted note in your medical record if you believe it is inaccurate (see Records Request Policy, Policy 15).

If I Amadeus uses a chatbot or automated messaging tool on its website or patient portal, such tools are for general informational and scheduling purposes only. They are not capable of providing clinical advice, diagnoses, or treatment recommendations, and are not monitored for clinical urgency. Never use a chatbot or automated messaging tool to communicate a psychiatric emergency.

Effective Date: April 1, 2026All AI tools used comply with HIPAA BAA requirements.

PSYCHIATRIC EMERGENCY? Call 911 immediately, go to your nearest emergency room, 

or call/text 988 (Suicide & Crisis Lifeline). Do not wait for a response from I Amadeus.

I Amadeus does not provide 24/7 clinical services or after-hours emergency psychiatric care. Our providers are not available on-call around the clock. If you are experiencing a psychiatric emergency outside of business hours, you must contact emergency services or a crisis resource immediately.

I Amadeus business hours are posted on our website at www.amadeusamadeus.com. Hours are subject to change. Our practice line at (954) 355-5541 is monitored during business hours only. Calls outside of business hours may reach a voicemail. Voicemail is not monitored for clinical urgency.

If you experience a mental health concern after business hours:

Psychiatric emergency / imminent danger to self or others: Call 911 immediately or go to nearest ER. Do not wait.

Active suicidal ideation: Call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741 

Urgent clinical concern (not emergency)Contact I Amadeus at (954) 355-5541 next business day, or send a secure message through the patient portal

Medication question (urgent)Contact your pharmacist for urgent medication questions, or call 911 / Poison Control (1-800-222-1222) for overdose/adverse reaction

Appointment / billing question: Contact I Amadeus during next business hours or message via patient portal

• 988 Suicide & Crisis Lifeline: Call or text 988 (free, confidential, 24/7)
• Crisis Text Line: Text HOME to 741741 (free, confidential, 24/7)
• Emergency Services: 911
• Jackson Health System Crisis (Miami): (305) 355-7777
• Henderson Behavioral Health (Broward/Miami-Dade): (954) 467-4600
• Miami-Dade Mobile Crisis: (305) 576-1401
• Poison Control Center: 1-800-222-1222

If you contact emergency services or a crisis line outside of business hours, please notify your I Amadeus provider at your next appointment. This information is important for your ongoing treatment and continuity of care.

Every I Amadeus patient is encouraged to complete and maintain an individualized safety plan with their provider. Your safety plan includes warning signs, coping strategies, trusted contacts, and local emergency resources specific to your situation. Please refer to your safety plan if you feel unsafe at any time. Contact      I Amadeus to schedule a review or update of your safety plan.

Effective Date: April 1, 2026Emergency: 911 | Crisis: 988 | Practice: (954) 355-5541

In accordance with HIPAA (45 CFR §164.524) and Florida law (§456.057 F.S.), patients have the right to inspect and obtain copies of their medical and billing records. I Amadeus is committed to honoring this right promptly and in full compliance with applicable law.

To request a copy of your records, you must submit a written request using one of the following methods:

• Patient Portal: Submit a records request through your secure patient portal (preferred)
• Phone: Call (954) 355-5541 during business hours to initiate a request; a written authorization form will be required
• Mail: Submit a completed HIPAA Authorization for Release of Information form to: I Amadeus 777 Brickell Ave, Suite 500, Miami, Florida 33131

All records requests require a completed, signed HIPAA Authorization for Release of Information. Forms are available on our website and patient portal.

I Amadeus will respond to records requests within 30 days of receiving a valid written request. If additional time is needed (e.g., records are stored off-site), we will notify you in writing within 30 days and may take up to an additional 30 days to fulfill the request (total of 60 days).

Under Florida law (§456.057 F.S.), I Amadeus may charge a reasonable fee for copies of medical records:

Record Format Fee Electronic records (portal / secure email)No charge for the first copy .

Paper copies Up to $1.00 per page (§456.057 F.S.)Records older than 5 years (may be archived)Additional retrieval fee may apply Attestation / certification of records Set by practice

Fees will be communicated to you before records are released. Payment is due before or at the time of release.

Psychotherapy notes (notes kept separately from the general medical record documenting the contents of counseling sessions) are subject to special protections under HIPAA. A separate, specific authorization is required for the release of psychotherapy notes, and we reserve the right to decline release in certain clinically or legally defined circumstances.

In limited circumstances, I Amadeus may deny access to your records (e.g., if we determine that access would be reasonably likely to endanger your life or safety or that of another person, or where access is restricted by court order). Any denial will be provided to you in writing, with the reason for denial and information about your right to request a review of the denial.

Records may be released to a parent, legal guardian, or personal representative with valid legal authority (e.g., healthcare surrogate, power of attorney, court order). Appropriate documentation establishing the requestor's legal authority must be provided. Requests by minors' parents are subject to Florida law governing minor consent and confidentiality (§394.4784 F.S.).

Records will not be released to third parties (employers, attorneys, other providers, family members) without your signed HIPAA Authorization, except as permitted or required by law (see HIPAA Notice of Privacy Practices, Policy 01).

I Amadeus retains adult patient records for a minimum of 5 years from the date of the last entry (§456.057 F.S.) and minor patient records for a minimum of 7 years after the patient reaches age 18. After the retention period, records are destroyed using HIPAA-compliant destruction methods.

Effective Date: April 1, 2026Authority: §456.057 F.S. | 45 CFR §164.524

I Amadeus recognizes that the ending of a therapeutic or clinical relationship is a significant event. Whether care is terminated at your request or by the practice, we are committed to ensuring a safe, respectful, and clinically appropriate transition that protects your continuity of care.

You have the right to discontinue services with I Amadeus  at any time. If you choose to end your care:

• Please notify I Amadeus by contacting our office at (954) 355-5541 or via secure patient portal message.
• We encourage you to discuss your decision with your provider before discontinuing care, particularly if you are on psychiatric medications, to ensure a safe clinical transition.
• Upon request, we will provide a summary of your care and referrals to other providers.
• All outstanding financial obligations remain your responsibility upon termination.
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I Amadeus may, in its professional judgment, terminate the provider-patient relationship under the following circumstances. We will never terminate care in a manner that endangers a patient's health or safety:

• Clinical unsuitability: Your condition is determined to require a level or type of care that I  Amadeus cannot safely provide via telehealth (e.g., inpatient care, intensive outpatient, specialized therapy modality).
• Repeated non-attendance: Three or more no-shows or repeated unexplained absences within a 12-month period.
• Non-payment: Persistent failure to pay for services after reasonable efforts to resolve the balance.
• Fraudulent conduct: Providing false information on intake forms or to obtain medications.
• Medication agreement violation: Doctor shopping, diversion of controlled substances, or other violations of the Medication Management Agreement (Policy 08).
• Abusive or threatening behavior: Any verbal, written, or physical abuse, threats, or harassment directed at I Amadeus providers or staff.
• Irretrievable breakdown of the therapeutic relationship: A clinical determination that the provider-patient relationship has deteriorated to the point that effective care can no longer be delivered.
• Practice closure, relocation, or scope change: If I Amadeus ceases operations, relocates, or changes its scope of services.

Except in cases of immediate safety risk, fraud, or threatening behavior, I Amadeus will provide at least 30 days' written notice of practice-initiated termination. During this notice period:

• Your provider will continue to prescribe existing medications as clinically appropriate to bridge the transition.
• I Amadeus will provide referrals to at least one alternative qualified provider or community resource.
• You may request a copy of your records to facilitate the transfer of care (see Records Request Policy, Policy 15).

In cases involving immediate safety risk to providers or staff, active fraud, or controlled substance diversion, I Amadeus may terminate the relationship immediately. In such cases, we will: provide a minimum of 30 days of clinically necessary medication coverage as legally appropriate; provide referrals to alternative care; and document all actions taken.

I Amadeus is committed to never abandoning a patient. We will always provide appropriate bridge care and referrals to ensure you are connected with necessary services before termination takes effect. If you believe you have been improperly discharged, you may file a complaint with the Florida Department of Health MQA at (850) 488-0595 or with the U.S. HHS Office for Civil Rights.

Patients who have been discharged from iI Amadeus may request re-enrollment after a minimum waiting period, at the practice's discretion. Re-enrollment is not guaranteed. Prior discharge for fraud, substance diversion, or threatening behavior will result in permanent ineligibility for services at i. Amadeus.

Effective Date: April 1, 2026Questions: (954) 355-5541 | 777 Brickell Ave, Ste 500, Miami, FL 33131